CRYPTO FAQ
Gain actionable crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional outcomes.
Is it secure? How are my funds safeguarded?
Your security comes first. At Lume Portdex, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to stringent financial regulations in Portugal and undergo regular independent audits. Your funds are insured against unauthorized access, so you can trade with confidence.
I’ve never invested in cryptocurrency before. Is it complicated?
Not at all! Lume Portdex is ideal for beginners:
- Step-by-step tutorials and 24/7 support
- Try a risk-free demo with virtual funds
- Automated solutions that handle the heavy lifting for you
- Start small (from only $5) and learn as you trade!
How quickly can I withdraw funds to my bank card?
Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed within 30 minutes. Processing times may vary based on your bank and account verification status.
Why are there no fees? Is there a catch?
Our revenue comes from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden fees—you will always see the exact transaction amount before confirming.
Is this service currently available in my country?
Yes! Lume Portdex is available in most countries around the world (98+ and growing). Just choose your country during sign-up to confirm availability and view local payment methods. We adhere to all local regulations to ensure your trading is safe and legal.
How should I choose where to invest? Do you offer recommendations?
We simplify crypto investing for beginners. Lume Portdex offers:
- 1. AI-driven recommendations - Receive personalized coin suggestions aligned with your risk profile
- 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Additionally, our interactive tutorial helps you learn while you invest!
Where can I find support if I encounter technical issues?
Our support team is available 24/7 via live chat or email at support@lume-portdex.com. For urgent issues, average response time is under 15 minutes.
Is cryptocurrency legal? Do you adhere to my country’s financial regulations?
Yes, cryptocurrency is legal in most jurisdictions, and Lume Portdex operates in full compliance with applicable local regulations. Here's what you need to know:
- 1. Licensed Service
- Registered with (FinCEN, FCA, and CySEC)
- Regular audits conducted by independent firms
- 2. Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification is required where legally mandated
- 3. Your Funds Are Safeguarded
- Bank-level security (just like your online banking)
- 95% of assets kept offline (cold storage)
Visit our Compliance page to check your country's status, or contact support for details.
What payment methods do you accept?
